Privacy Policy
We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use Sparq's services.
At Sparq, we understand that your privacy is fundamental to your trust in our services. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you use our crypto payment platform.
Privacy First
We believe in privacy by design and only collect the minimum data necessary to provide our services effectively and securely.
We collect only the information necessary to provide our services. Here's what we may collect:
Account Data
Information needed to create and maintain your account
- Email address
- IP address
- Wallet addresses
- Account preferences
Transaction Data
Records of your platform activity and transactions
- Crypto top-ups
- Card usage history
- Transaction amounts
- Merchant information
Device Information
Technical details about how you access our platform
- Browser type and version
- Operating system
- Device ID
- Screen resolution
Optional KYC Information
Identity verification data (only when required)
- Full name
- Government ID
- Proof of address
- Verification selfie
Your data is used solely to provide and improve our services. We use your information to:
Provide Our Services
Enable crypto payment functionality and card services
Improve Performance
Enhance platform performance and user experience
Security & Compliance
Monitor for fraud, suspicious activity, and regulatory compliance
Service Notifications
Send important service-related updates (no spam or ads)
No Marketing Use
We never use your personal data for marketing purposes or sell it to third parties.
We use cookies and analytics tools to improve user experience and platform performance. You can opt out anytime via your browser settings.
Google Analytics
OptionalWebsite performance and user behavior analysis
Hotjar
OptionalUser experience optimization and heatmap analysis
Essential Cookies
RequiredAuthentication, security, and basic functionality
Cookie Control
You can manage your cookie preferences through your browser settings or contact us for assistance with opting out of analytics tracking.
We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for marketing purposes.
When We Share Data
We only share your data with trusted third-party providers involved in:
- Card issuers and payment processors
- KYC/AML verification providers
- Transaction monitoring services
- Regulatory compliance partners
Legal Requirements
We may share data when required by law, court order, or to protect our rights and the safety of our users.
We implement comprehensive security measures to protect your data:
End-to-End Encryption
All sensitive data is encrypted using industry-standard protocols
Secure APIs
Protected API endpoints with authentication and rate limiting
Blockchain Verification
Transaction verification using blockchain technology
Continuous Monitoring
24/7 security monitoring and threat detection
Bank-Level Security
Our security practices meet or exceed industry standards used by traditional financial institutions.
You have the following rights regarding your personal data:
Data Access
Request a copy of all data we have about you
Data Correction
Update or correct any inaccurate information
Data Deletion
Request deletion of your personal data (subject to legal requirements)
Communication Preferences
Opt out of non-essential communications and mailing lists
Exercise Your Rights
To exercise any of these rights, please contact our privacy team:
contact@sparq.cashQuestions About Your Privacy?
Our privacy team is here to help with any questions about how we handle your data.